How do I start a return?Updated 2 months ago

Need to Return Your Product?

We make returns easy with our 30-day money back guarantee! If you’ve opened any of our products, feel free to keep them or share them with other pet parents who may find them useful. For any unopened products, simply reach out to our customer support team by phone, email or chat, and we’ll send you a return label so you can send them back for a refund.

When messaging us, please make sure to have your order number and the reason for your refund or exchange ready. You must return your item to:

Shipping Department c/o Honest Paws
4477 Getwell RD 
Memphis TN 38118-7301

Once we receive your package or tracking number, we will reach out to you to confirm your refund or exchange. We will do our absolute best to ensure you are satisfied with your order and service.

Once you’ve mailed your return, just let us know, and we’ll begin processing your refund right away. We truly appreciate the opportunity to support your pet's health and well-being!

For more details, you can review our full Return Policy.